Privacy Policy
This Privacy Policy explains how Jade Loom (“we,” “us,” “our”) collects, uses, and shares information when you visit or make a purchase from jadeloom.com.
Information we collect
- Order information — name, billing and shipping address, email, phone number, payment details (processed securely by our payment provider; we do not store full card numbers).
- Device information — browser type, IP address, time zone, and cookies, collected automatically when you browse our site.
- Account information — if you create an account, your login details and order history.
How we use your information
- To process and fulfill your orders, including shipping and customer service.
- To communicate with you about your order.
- To send marketing emails, but only if you've opted in — you can unsubscribe at any time.
- To improve our site and product offering.
- To detect and prevent fraud.
How we share your information
We share information with third parties who help us run the business, including:
- Shopify, our ecommerce platform, which processes and stores order data.
- Payment processors, to securely process transactions.
- Shipping carriers, to deliver your order.
- Email/marketing platforms (such as Klaviyo), if you've opted into marketing communications.
We do not sell your personal information to third parties.
Cookies
We use cookies to operate our site, remember your cart, and understand how visitors use our store. You can disable cookies in your browser settings, though some site features may not work correctly as a result.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain data uses. California residents have rights under the CCPA/CPRA; residents of the EU/UK have rights under GDPR. To exercise these rights, contact us at privacy@jadeloom.com.
Data retention
We retain order and account information for as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's privacy
Our site is not directed at children under 13, and we do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date above reflects the most recent revision.
Contact us
Questions about this policy? Email privacy@jadeloom.com.