OFFSEAL / CUSTOMER CARE
Return and Refund Policy
Not the right size? We keep returns simple — no forms, no complicated steps, just an email.
Return window
We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached.
How to start a return
Email Contact@Offseal.com with your order number and the item(s) you wish to return. We will guide you through the next steps — no forms, no complicated process.
Refunds
Once your return has been received and inspected, we will issue a refund to your original payment method. Refunds usually take 5 to 10 business days to appear, depending on your bank or card issuer.
Return shipping costs
Customers are responsible for return shipping costs, unless the item arrived defective or we made an error with your order. If the error is ours, we will cover return shipping and provide a replacement or refund at no cost.
Exchanges
Need a different size? Email Contact@Offseal.com and we will help you exchange it, subject to availability.
Non-returnable items
Items marked “Final Sale” at checkout are not eligible for return or exchange. Everything else can be returned under the conditions above.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at Contact@Offseal.com with photos, and we will resolve the issue at no cost to you.